Frequently Asked Questions

Delivery, returns and ordering

How long does delivery take?

Metro orders usually arrive in 3 to 5 business days from dispatch, with tracking emailed the moment it leaves.

Where do you deliver?

Australia-wide, and delivery is free. We can't deliver to PO boxes, so please use a street address.

What if it arrives damaged?

Our delivery drivers handle every mirror with extreme care, but in the unlikely event it arrives damaged, just let us know within 7 days with a few photos and we'll ship a replacement free of charge, with new tracking.

Can I return or exchange it?

Yes, within 14 days of delivery, in its original condition and packaging.

Do you offer trade pricing?

Yes. Apply via our trade page and an account manager will be in touch.